GALET Return Policy
30-day returns
You have 30 days from receiving your order to request a return. To be eligible, the item must be in the same condition you received it, unworn and unused, in its original packaging. You'll also need the receipt or proof of purchase.
Right of withdrawal (European Union)
If your order is delivered within the European Union, you have 14 days from the day you receive it to withdraw from the purchase, for any reason and without giving a justification. This is in addition to, and independent of, the 30-day policy above.
Cancelling before dispatch
If you change your mind before your order leaves the studio, email me as soon as possible and I will cancel it and refund you in full. Orders are prepared quickly, so in practice this usually means within the first 24 hours. Once a piece has been dispatched, the return process below applies instead.
Made-to-order pieces
Personalised items made specifically for you, such as the Custom Date Ring, are excluded from the right of withdrawal once production has started, as they cannot be resold. This does not affect your rights if the piece arrives faulty.
How to start a return
Email me at hola@galetjoies.com. I arrange the return shipment and the label with the courier myself and send you the instructions, so you don't have to organise it. Items sent back without first requesting a return will not be accepted.
Returns are sent to: Ateneu Pi i Margall 42, La Bisbal d'Empordà, GI, 17100, Spain.
Who pays the return shipping
The cost of return shipping is paid by the customer and is deducted from the refund. The original outbound shipping cost is not refunded.
The exception: if the piece arrives faulty, is damaged in transit, or I sent you the wrong item, I cover the return shipping in full and refund the outbound shipping as well. You pay nothing.
Damages and issues
Please inspect your order on arrival and contact me straight away if the piece is faulty, damaged, or not what you ordered, so I can put it right.
Exchanges
The quickest way to get the piece you want is to return the one you have and place a new order once the return is accepted.
Refunds
I will let you know once I have received and inspected your return, and whether the refund is approved. If approved, you will be refunded to your original payment method within 10 business days. Bear in mind your bank or card issuer may take a little longer to post it. If more than 15 business days have passed since your return was approved, please email me at hola@galetjoies.com.
Orders outside the European Union
Customs duties and taxes are non-refundable and remain the responsibility of the customer.