SHIPPING
When will my jewels arrive?
Each jewel is crafted especially for you, so there are two stages to the wait:
- Production: 7 to 9 working days before your piece leaves the studio.
- Delivery: 2 to 4 working days within Spain, 1 to 3 weeks for the rest of Europe, and around a month for the rest of the world.
Once your order is on its way you'll get an email with the tracking details.
Check your address before you order. I send every parcel with exactly the details you enter at checkout, so make sure your address, phone number and email are complete and up to date. If a delivery fails because a detail was wrong, the courier charges a fee to correct or re-send it, and that cost is passed on.
My commitment to you. I'm here to help at any point, and I'll do everything I can to get your order to you without a hitch. All I ask is that you double-check your delivery details, so nothing gets in the way.
Are there any duties or taxes on orders?
International orders may incur import duties, taxes, or fees as per destination customs rules. Recipients bear the responsibility for these charges, not covered in the order total and non-refundable by GALET.
Do you offer complimentary shipping?
GALET offers complimentary shipping on orders over 70 € within Spain and over 180 € within Europe. For certain European destinations, the free shipping threshold may vary depending on the country. Your jewels will arrive beautifully packaged, wherever you are, with my compliments.
What if my parcel can't be delivered?
Sometimes a courier can't complete a delivery: a detail in the address doesn't match, or the parcel isn't collected in time and comes back to the studio.
When that happens because of the details given at checkout, the courier charges a fee to amend the shipment or return it. That cost is passed on to the customer, and if you then ask for a refund it is deducted from the amount returned. It isn't a charge I add: it's what the courier bills for handling the incident.
The easiest way to avoid it is to check your address, phone number and email before you place the order. If something looks wrong after ordering, email me at hola@galetjoies.com straight away and I'll try to correct it before the parcel leaves.
RETURNS & EXCHANGES
Can I request an exchange or a return?
I hope your GALET jewellery becomes a piece you cherish for years to come. If you wish to request an exchange or return, I will be happy to assist you.
Exchanges, returns, and refunds are accepted within 30 days of receiving your order. All items must be returned in their original condition, unworn and unaltered. Items showing signs of wear, damage, or alteration may not be accepted.
To start the process, please email me at hola@galetjoies.com. I arrange the return shipment and the label with the courier myself, so you don't have to deal with it. The cost of return shipping is paid by the customer and is deducted from your refund.
The exception: if the piece arrives faulty, damaged in transit, or if I sent you the wrong item, I cover the return shipping in full. You pay nothing.
For more information, please refer to my Return Policy here.
For international orders outside the EU, customs duties and taxes are non-refundable and remain the responsibility of the customer.
Can I cancel my order?
Before your order is dispatched. If you change your mind, email me as soon as you can. I usually start preparing orders quickly, so I can only stop one that has not left the studio yet. If it hasn't, I will cancel it and refund you in full. In practice this normally means within the first 24 hours.
After you receive your order. If you are in the European Union, you have 14 days from the day you receive your order to withdraw from the purchase, for any reason and without giving a justification. To do so, email me at hola@galetjoies.com. The item must come back unworn and in its original condition, and the return shipping cost is paid by the customer, unless the piece was faulty or I sent the wrong item, in which case I cover it.
Made-to-order pieces. Personalised items made specifically for you, such as the Custom Date Ring, are excluded from the right of withdrawal once production has started, as they cannot be resold. This does not affect your rights if the piece arrives faulty.
PRODUCT & PRODUCT CARE
What are the chain options for my pendant?
Every pendant is made entirely by me. Chains are sourced from a trusted supplier and chosen to suit each piece.
The 1 mm sterling silver (925) snake chain has a warm tone that pairs beautifully with hand-worked silver. Because of how it is built, it is delicate: a sharp bend or a strong pull can break it.
The 1 mm, 45 cm stainless steel chain is the hard-wearing alternative. It handles daily activity better and does not oxidise, which makes it a good choice for everyday use.
About the warranty: the three-year warranty covers faults in the material or the making of the jewellery. A chain that breaks from bending, pulling or snagging counts as wear and tear and is not covered, in the same way as scratches or bent rings.
You can also buy a pendant without a chain if you prefer to use your own. In that case, please check the bail size listed in the product description to make sure your chain fits through the opening.
Is your jewellery handmade?
Yes! Everything is lovingly handmade in my studio in La Bisbal d'Empordà.
Are the pieces hallmarked or marked as 925 silver?
The pieces are not hallmarked under industrial precious metal regulations, as this is not industrial jewellery.
Each piece is created entirely by me. I start from pure silver, prepare the alloy by hand as part of the creative process, and cast each piece individually using the lost-wax casting technique.
This artisanal process is an essential part of the value and identity of each piece.
How should I care for my GALET jewellery?
GALET jewellery is handcrafted in silver and bronze. As with all fine objects, it should be handled with care.
Silver and bronze are materials that naturally tend to oxidise. Oxidation may occur through contact with air, humidity, water or skin pH, and can be accelerated by everyday products. This is a normal process, intrinsic to the materials, and should not be considered a defect. In the case of bronze, darker marks may occasionally appear due to skin pH. It’s completely harmless.
- Wear it after applying perfume, hairspray, or makeup
- Remove before bathing, swimming, or exercising
- Store in a soft pouch, separate from other jewellery
- Clean gently with a soft cloth, without rubbing or using abrasives
With proper care, your pieces will remain beautiful for years to come.
Do you offer a warranty?
Yes. GALET offers a three-year warranty from the date of purchase, covering faults in materials or craftsmanship.
It does not cover loss, wear and tear (such as scratches, bent rings, or chains broken by pulling or bending), improper use or storage, or modifications made by anyone other than me.
To make a warranty request, please email me at hola@galetjoies.com with your order number and a short description of the issue.
